Shipping policy
SHIPPING & PROCESSING POLICY
Due to the continued growth of our clientele, the majority of our products are pre-made, in stock, and ready to ship directly from our warehouse. In-stock orders are typically eligible for same-day shipping or local pickup, depending on the order and time it is placed.
Because some of our products are sourced directly from international manufacturers, items that are not currently in stock may require additional processing time. For these items, please allow approximately 2–3 business days for processing, followed by an estimated 1 week shipping timeframe.
Our inventory is continuously replenished approximately every two weeks. If your selected item is not included in the current incoming shipment, your order will be fulfilled with the next available shipment.
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Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor its progress.
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International Shipping: We currently offer international shipping to select countries. Additional customs fees or taxes may apply based on your country's regulations. These charges are the responsibility of the buyer.
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Shipping Delays: While we strive to meet our delivery estimates, please note that delivery times may be affected by external factors such as weather, holidays, or shipping carrier delays.
If you have any further questions or concerns about shipping, please feel free to contact our customer service team.
We appreciate your patience and continued support as we work to maintain quality products, reliable inventory, and efficient fulfillment.
ALL PRODUCTS HAVE THE PROCESSING TIME STATED IN THE PRODUCT DETAILS ABOVE. IF THERE IS A WAIT, PLEASE READ AND OBSERVE!
Real-Time Updates: Receive order status notifications via email and SMS. FOLLOW US ON INSTAGRAM (@VELOR.INS) FOR UPDATES
Thank you for choosing us.